Towards an effective workspace design by end-user emancipation

Herman Kok, Mark P. Mobach, Onno Omta

Onderzoeksoutput: Contribution to conference proceedingAcademicpeer review

Uittreksel

Purpose - This paper aims to identify whether employees’ organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effective workspace design process that satisfies different users of the commonly used work environment.
Design/methodology/approach – The present paper analyses the results of a national online survey among members of the Board of Directors (n=17), facility managers (n=76), education managers (n=211), and lecturers (n=1,755) of 18 Dutch Universities of Applied Sciences, using Mann-Whitney U tests.
Findings – The results show a clear misfit between the perceived quality of workspace design between Board members and facility managers on one hand and education managers and lecturers on the other. This possibly indicates a mismatch between which workspace design the organisation intends to provide and what users may require or expect.
Practical implications – Based on the research findings, we propose facility managers should act more closely to the primary process and work to recognize their needs. Therefore, lecturers and education managers as end-users have to become truly emancipated, involving them periodically in workspace design improvement and listening and responding to what they say.
Originality/value - This paper finds that the often presupposed support of facility management to the primary process seems rather weak, at least in the perception of end-users, and that facility managers should engage in participatory workspace design with end-users and challenge themselves to be the linking-pin between Board and end-users.
Originele taal-2English
TitelAdvancing Knowledge in Facilities Management, 13th EuroFM Research Symposium
SubtitelPromoting Innovation in FM
RedacteurenKeith Alexander
UitgeverijEuroFM: European Facility Management Network
Pagina's30-38
ISBN van geprinte versie978-94-90694-06-7
StatusPublished - 2014

Publicatie series

NaamInternational Journal of Facilities Management
ISSN van geprinte versie2211-4467

Vingerafdruk

End users
Emancipation
Managers
Education
Perceived quality
Design process
Design methodology
Facilities management
Work environment
Mismatch
Online survey
Board of directors
Participatory design
Employees

Keywords

  • gap-analyse
  • werkplek-ontwerp
  • facility management
  • participatief ontwerp
  • hoger onderwijs

Citeer dit

Kok, H., Mobach, M. P., & Omta, O. (2014). Towards an effective workspace design by end-user emancipation. In K. Alexander (editor), Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium: Promoting Innovation in FM (blz. 30-38). (International Journal of Facilities Management). EuroFM: European Facility Management Network.
Kok, Herman ; Mobach, Mark P. ; Omta, Onno. / Towards an effective workspace design by end-user emancipation. Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium: Promoting Innovation in FM. redacteur / Keith Alexander. EuroFM: European Facility Management Network, 2014. blz. 30-38 (International Journal of Facilities Management).
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abstract = "Purpose - This paper aims to identify whether employees’ organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effective workspace design process that satisfies different users of the commonly used work environment.Design/methodology/approach – The present paper analyses the results of a national online survey among members of the Board of Directors (n=17), facility managers (n=76), education managers (n=211), and lecturers (n=1,755) of 18 Dutch Universities of Applied Sciences, using Mann-Whitney U tests. Findings – The results show a clear misfit between the perceived quality of workspace design between Board members and facility managers on one hand and education managers and lecturers on the other. This possibly indicates a mismatch between which workspace design the organisation intends to provide and what users may require or expect.Practical implications – Based on the research findings, we propose facility managers should act more closely to the primary process and work to recognize their needs. Therefore, lecturers and education managers as end-users have to become truly emancipated, involving them periodically in workspace design improvement and listening and responding to what they say.Originality/value - This paper finds that the often presupposed support of facility management to the primary process seems rather weak, at least in the perception of end-users, and that facility managers should engage in participatory workspace design with end-users and challengethemselves to be the linking-pin between Board and end-users.",
keywords = "gap analysis, workspace design, facility management, participatory design, higher education, gap-analyse, werkplek-ontwerp, facility management , participatief ontwerp, hoger onderwijs",
author = "Herman Kok and Mobach, {Mark P.} and Onno Omta",
year = "2014",
language = "English",
isbn = "978-94-90694-06-7",
series = "International Journal of Facilities Management",
publisher = "EuroFM: European Facility Management Network",
pages = "30--38",
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booktitle = "Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium",

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Kok, H, Mobach, MP & Omta, O 2014, Towards an effective workspace design by end-user emancipation. in K Alexander (redactie), Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium: Promoting Innovation in FM. International Journal of Facilities Management, EuroFM: European Facility Management Network, blz. 30-38.

Towards an effective workspace design by end-user emancipation. / Kok, Herman; Mobach, Mark P.; Omta, Onno.

Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium: Promoting Innovation in FM. redactie / Keith Alexander. EuroFM: European Facility Management Network, 2014. blz. 30-38 (International Journal of Facilities Management).

Onderzoeksoutput: Contribution to conference proceedingAcademicpeer review

TY - GEN

T1 - Towards an effective workspace design by end-user emancipation

AU - Kok, Herman

AU - Mobach, Mark P.

AU - Omta, Onno

PY - 2014

Y1 - 2014

N2 - Purpose - This paper aims to identify whether employees’ organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effective workspace design process that satisfies different users of the commonly used work environment.Design/methodology/approach – The present paper analyses the results of a national online survey among members of the Board of Directors (n=17), facility managers (n=76), education managers (n=211), and lecturers (n=1,755) of 18 Dutch Universities of Applied Sciences, using Mann-Whitney U tests. Findings – The results show a clear misfit between the perceived quality of workspace design between Board members and facility managers on one hand and education managers and lecturers on the other. This possibly indicates a mismatch between which workspace design the organisation intends to provide and what users may require or expect.Practical implications – Based on the research findings, we propose facility managers should act more closely to the primary process and work to recognize their needs. Therefore, lecturers and education managers as end-users have to become truly emancipated, involving them periodically in workspace design improvement and listening and responding to what they say.Originality/value - This paper finds that the often presupposed support of facility management to the primary process seems rather weak, at least in the perception of end-users, and that facility managers should engage in participatory workspace design with end-users and challengethemselves to be the linking-pin between Board and end-users.

AB - Purpose - This paper aims to identify whether employees’ organisational position affect their perceived quality of the workspace design. By providing possible explanations for the differences and discussing the implications, we aim to establish an effective workspace design process that satisfies different users of the commonly used work environment.Design/methodology/approach – The present paper analyses the results of a national online survey among members of the Board of Directors (n=17), facility managers (n=76), education managers (n=211), and lecturers (n=1,755) of 18 Dutch Universities of Applied Sciences, using Mann-Whitney U tests. Findings – The results show a clear misfit between the perceived quality of workspace design between Board members and facility managers on one hand and education managers and lecturers on the other. This possibly indicates a mismatch between which workspace design the organisation intends to provide and what users may require or expect.Practical implications – Based on the research findings, we propose facility managers should act more closely to the primary process and work to recognize their needs. Therefore, lecturers and education managers as end-users have to become truly emancipated, involving them periodically in workspace design improvement and listening and responding to what they say.Originality/value - This paper finds that the often presupposed support of facility management to the primary process seems rather weak, at least in the perception of end-users, and that facility managers should engage in participatory workspace design with end-users and challengethemselves to be the linking-pin between Board and end-users.

KW - gap analysis

KW - workspace design

KW - facility management

KW - participatory design

KW - higher education

KW - gap-analyse

KW - werkplek-ontwerp

KW - facility management

KW - participatief ontwerp

KW - hoger onderwijs

M3 - Contribution to conference proceeding

SN - 978-94-90694-06-7

T3 - International Journal of Facilities Management

SP - 30

EP - 38

BT - Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium

A2 - Alexander, Keith

PB - EuroFM: European Facility Management Network

ER -

Kok H, Mobach MP, Omta O. Towards an effective workspace design by end-user emancipation. In Alexander K, redacteur, Advancing Knowledge in Facilities Management, 13th EuroFM Research Symposium: Promoting Innovation in FM. EuroFM: European Facility Management Network. 2014. blz. 30-38. (International Journal of Facilities Management).