@article{72998d53e4f94461b4172267f858a037,
title = "Leren van klachten. Drie interviews over klachtbehandeling door de overheid",
keywords = "klachtrecht, klachtenprocedures, klachtbehandeling, nationale ombudsman, politie, svb, awb, complaint procedures",
author = "A.T. Marseille and M. Wever and H.M.D. Wildeboer",
year = "2018",
month = mar,
language = "Dutch",
volume = "31",
pages = "108--118",
journal = "Nederlands tijdschrift voor bestuursrecht (NTB)",
issn = "0921-3554",
publisher = "Wolters Kluwer",
number = "3",
}