Into the light: effects of the presence of cleaning staff on customer experience

Martijn Vos, Jessica Sauren, Olaf Knoop, Mirjam Galetzka, Mark P. Mobach, Ad Pruyn

Onderzoeksoutput: ArticleAcademicpeer review

Originele taal-2English
Pagina's (van-tot)91-102
TijdschriftFacilities
Volume37
Nummer van het tijdschrift1/2
DOI's
StatusPublished - 2019

Keywords

  • gastvrijheid
  • schoonmaak
  • treinreizigers
  • klanttevredenheid

Citeer dit

Vos, Martijn ; Sauren, Jessica ; Knoop, Olaf ; Galetzka, Mirjam ; Mobach, Mark P. ; Pruyn, Ad. / Into the light: effects of the presence of cleaning staff on customer experience. In: Facilities. 2019 ; Vol. 37, Nr. 1/2. blz. 91-102.
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author = "Martijn Vos and Jessica Sauren and Olaf Knoop and Mirjam Galetzka and Mobach, {Mark P.} and Ad Pruyn",
year = "2019",
doi = "https://doi.org/10.1108/F-10-2017-0105",
language = "English",
volume = "37",
pages = "91--102",
journal = "Facilities",
issn = "0263-2772",
publisher = "Emerald Group Publishing Ltd.",
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Into the light: effects of the presence of cleaning staff on customer experience. / Vos, Martijn; Sauren, Jessica; Knoop, Olaf; Galetzka, Mirjam; Mobach, Mark P.; Pruyn, Ad.

In: Facilities, Vol. 37, Nr. 1/2, 2019, blz. 91-102.

Onderzoeksoutput: ArticleAcademicpeer review

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T1 - Into the light: effects of the presence of cleaning staff on customer experience

AU - Vos, Martijn

AU - Sauren, Jessica

AU - Knoop, Olaf

AU - Galetzka, Mirjam

AU - Mobach, Mark P.

AU - Pruyn, Ad

PY - 2019

Y1 - 2019

KW - gastvrijheid

KW - schoonmaak

KW - treinreizigers

KW - klanttevredenheid

KW - train operators

KW - cleaning staff

KW - customer satisfaction

UR - https://doi.org/10.1108/F-10-2017-0105

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DO - https://doi.org/10.1108/F-10-2017-0105

M3 - Article

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JO - Facilities

JF - Facilities

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