Into the light: effects of the presence of cleaning staff on customer experience

Martijn Vos; Jessica Sauren; Olaf Knoop; Mirjam Galetzka; Mark P. Mobach; Ad Pruyn

doi:10.1108/F-10-2017-0105

Into the light: effects of the presence of cleaning staff on customer experience

Martijn Vos, Jessica Sauren, Olaf Knoop, Mirjam Galetzka, Mark P. Mobach, Ad Pruyn

Facility Management

Onderzoeksoutput: Article › Academic › peer review

Originele taal-2	English
Pagina's (van-tot)	91-102
Tijdschrift	Facilities
Volume	37
Nummer van het tijdschrift	1/2
DOI's	https://doi.org/10.1108/F-10-2017-0105
Status	Published - 2019

Keywords

gastvrijheid
schoonmaak
treinreizigers
klanttevredenheid

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10.1108/F-10-2017-0105

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Citeer dit

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title = "Into the light: effects of the presence of cleaning staff on customer experience",

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author = "Martijn Vos and Jessica Sauren and Olaf Knoop and Mirjam Galetzka and Mobach, {Mark P.} and Ad Pruyn",

year = "2019",

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language = "English",

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T1 - Into the light: effects of the presence of cleaning staff on customer experience

AU - Vos, Martijn

AU - Sauren, Jessica

AU - Knoop, Olaf

AU - Galetzka, Mirjam

AU - Mobach, Mark P.

AU - Pruyn, Ad

PY - 2019

Y1 - 2019

KW - gastvrijheid

KW - schoonmaak

KW - treinreizigers

KW - klanttevredenheid

KW - train operators

KW - cleaning staff

KW - customer satisfaction

UR - https://doi.org/10.1108/F-10-2017-0105

UR - http://www.mendeley.com/research/facilities-light-effects-presence-cleaning-staff-customer-experience-article-information

U2 - 10.1108/F-10-2017-0105

DO - 10.1108/F-10-2017-0105

M3 - Article

SN - 0263-2772

VL - 37

SP - 91

EP - 102

JO - Facilities

JF - Facilities

IS - 1/2

ER -