Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
|Status||Published - 2 nov 2018|
|Evenement||7th European Communication Conference (ECC2018): Centres and peripheries: communication, research, translation - Lugano, Lugano, Switzerland|
Duur: 31 okt 2018 → 3 nov 2018
|Conference||7th European Communication Conference (ECC2018)|
|Periode||31/10/18 → 3/11/18|
Fuller, M., Kamans, E., van Vuuren, M., Wolfensberger, M., & de Jong, M. (2018). High on empathy: clarifying the concept and role of empathy competence in professional communication. Postersessie gepresenteerd op 7th European Communication Conference (ECC2018), Lugano, Switzerland.