High on empathy: clarifying the concept and role of empathy competence in professional communication

Melissa Fuller, Elanor Kamans, Mark van Vuuren, Marca Wolfensberger, M. de Jong

Onderzoeksoutput: PosterAcademic

Samenvatting

Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
Originele taal-2English
StatusPublished - 2 nov. 2018
EvenementThe 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA): "Centres and Peripheries: Communication, Research, Translation" - Palazzo dei Congressi, Lugano, Switzerland
Duur: 31 okt. 20183 nov. 2018
Congresnummer: 7
https://www.ecrea2018lugano.eu/

Conference

ConferenceThe 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA)
Land/RegioSwitzerland
StadLugano
Periode31/10/183/11/18
Internet adres

Keywords

  • communicatie
  • empathie

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