Disability Inclusion at Dutch Campuses: Responsibilities for Facility Management and Implications for Society

Marlies  de Jong-van der Hilst; Mark P. Mobach

Disability Inclusion at Dutch Campuses: Responsibilities for Facility Management and Implications for Society

Vertaalde titel van de bijdrage: Inclusie van mensen met een beperking op Nederlandse campussen: verantwoordelijkheden voor het facilitair management en implicaties voor de maatschappij

Facility Management

The Hague University of Applied Sciences, Research Centre Mission Zero, Research Group Spatial Environment and the User

Onderzoeksoutput: Paper › Professional

145 Downloads (Pure)

Samenvatting

Facility management (FM) is pivotal in creating spaces and services that foster equitable and cohesive societies. A role that becomes even more critical as one in four adults in the European Union is disabled, with 52% experiencing discrimination (Eurostat, 2025). Despite the EU’s 2007 ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), local initiatives have yielded disappointing results, causing the “medical model” for disability inclusion to prevail and the anticipated “social model” to await its turn. The aim of this paper is to identify how FM can drive a transformation from the medical to the social model, by applying a hospitality perspective.

Vertaalde titel van de bijdrage	Inclusie van mensen met een beperking op Nederlandse campussen: verantwoordelijkheden voor het facilitair management en implicaties voor de maatschappij
Originele taal-2	English
Pagina's	108-118
Status	Published - 7 dec. 2025
Evenement	EuroFM Conference 2025 – Trondheim: Social Facility Management - NTNU: Norwegian University of Science and Technology, Trondheim, Norway Duur: 1 dec. 2025 → 3 dec. 2025 https://www.eurofm.org/events/conference2025/

Conference

Conference	EuroFM Conference 2025 – Trondheim
Land/Regio	Norway
Stad	Trondheim
Periode	1/12/25 → 3/12/25
Internet adres	https://www.eurofm.org/events/conference2025/

Duurzame ontwikkelingsdoelstellingen van de VN

Deze output draagt bij aan de volgende duurzame ontwikkelingsdoelstelling(en)

SDG 03 – Goede gezondheid en welzijn
SDG 04 – Kwaliteitsonderwijs
SDG 10 – Minder ongelijkheid
SDG 11 – Duurzame steden en gemeenschappen

Keywords

inclusie
campus
handicap
hoger onderwijs
gastvrijheid

Research Focus Areas Hanze University of Applied Sciences

No Hanze research focus area applicable

Research Focus Areas Research Centre or Centre of Expertise

Gezondheid & Welzijn

Publinova thema's

Opvoeding en Onderwijs
Gezondheid
Mens en Maatschappij
Ruimtelijke ordening en Planning

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2025, EuroFM Research Symposium, Disability Inclusion at Dutch Campuses, Responsibilities for Facility Management and Implications for SocietyFinal published version, 404 KB

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Duik in de onderzoeksthema's van 'Inclusie van mensen met een beperking op Nederlandse campussen: verantwoordelijkheden voor het facilitair management en implicaties voor de maatschappij: Responsibilities for Facility Management and Implications for Society'. Samen vormen ze een unieke vingerafdruk.

1 Invited talk
1 Oral presentation

Disability Inclusion at Dutch Campuses
de Jong-van der Hilst, M. (Speaker)
3 dec. 2025
Activiteit: Invited talk
Hospitality in de gebouwde omgeving en het sociale domein: [gastcollege]
de Jong-van der Hilst, M. (Speaker)
18 nov. 2024
Activiteit: Oral presentation

Citeer dit

@conference{674659effc7842469498c8f54aa311cd,

title = "Disability Inclusion at Dutch Campuses: Responsibilities for Facility Management and Implications for Society",

abstract = "Background and Aim. Facility management (FM) is pivotal in creating spaces and services that foster equitable and cohesive societies. A role that becomes even more critical as one in four adults in the European Union is disabled, with 52\% experiencing discrimination (Eurostat, 2025). Despite the EU{\textquoteright}s 2007 ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), local initiatives have yielded disappointing results, causing the “medical model” for disability inclusion to prevail and the anticipated “social model” to await its turn. The aim of this paper is to identify how FM can drive a transformation from the medical to the social model, by applying a hospitality perspective. Methods and Data. This paper integrates personal viewpoints with literature to identify key challenges. By taking the case of Higher Education (HE) on Dutch campuses as a reflection of a diverse society, the hitherto invisible impact of hospitality on inclusion becomes apparent. Findings. The discussion on the role of FM within disability inclusion is progressing slowly, as research on the topic remains limited. This paper exemplifies the impact of FM and seeks to inspire FM-professionals to adopt hospitality-driven approaches towards disability inclusion. Originality. Researching inclusion from a hospitality perspective offers a new perspective on inclusion and enriches FM, strengthening the importance of the field while actively contributing to positive societal change. Practical Implications. This paper fosters awareness among future facility managers and designers to prioritise and embed inclusion into their practices, giving FM the opportunity to strengthen its field and positively impact society.",

keywords = "inclusie, campus, handicap, hoger onderwijs, gastvrijheid, inclusion, campus, disability, higher education, hospitality",

author = "\{de Jong-van der Hilst\}, Marlies and Mobach, \{Mark P.\}",

year = "2025",

month = dec,

day = "7",

language = "English",

pages = "108--118",

note = "EuroFM Conference 2025 – Trondheim : Social Facility Management ; Conference date: 01-12-2025 Through 03-12-2025",

url = "https://www.eurofm.org/events/conference2025/",

}

TY - CONF

T1 - Disability Inclusion at Dutch Campuses

T2 - EuroFM Conference 2025 – Trondheim

AU - de Jong-van der Hilst, Marlies

AU - Mobach, Mark P.

PY - 2025/12/7

Y1 - 2025/12/7

N2 - Background and Aim. Facility management (FM) is pivotal in creating spaces and services that foster equitable and cohesive societies. A role that becomes even more critical as one in four adults in the European Union is disabled, with 52% experiencing discrimination (Eurostat, 2025). Despite the EU’s 2007 ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), local initiatives have yielded disappointing results, causing the “medical model” for disability inclusion to prevail and the anticipated “social model” to await its turn. The aim of this paper is to identify how FM can drive a transformation from the medical to the social model, by applying a hospitality perspective. Methods and Data. This paper integrates personal viewpoints with literature to identify key challenges. By taking the case of Higher Education (HE) on Dutch campuses as a reflection of a diverse society, the hitherto invisible impact of hospitality on inclusion becomes apparent. Findings. The discussion on the role of FM within disability inclusion is progressing slowly, as research on the topic remains limited. This paper exemplifies the impact of FM and seeks to inspire FM-professionals to adopt hospitality-driven approaches towards disability inclusion. Originality. Researching inclusion from a hospitality perspective offers a new perspective on inclusion and enriches FM, strengthening the importance of the field while actively contributing to positive societal change. Practical Implications. This paper fosters awareness among future facility managers and designers to prioritise and embed inclusion into their practices, giving FM the opportunity to strengthen its field and positively impact society.

AB - Background and Aim. Facility management (FM) is pivotal in creating spaces and services that foster equitable and cohesive societies. A role that becomes even more critical as one in four adults in the European Union is disabled, with 52% experiencing discrimination (Eurostat, 2025). Despite the EU’s 2007 ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), local initiatives have yielded disappointing results, causing the “medical model” for disability inclusion to prevail and the anticipated “social model” to await its turn. The aim of this paper is to identify how FM can drive a transformation from the medical to the social model, by applying a hospitality perspective. Methods and Data. This paper integrates personal viewpoints with literature to identify key challenges. By taking the case of Higher Education (HE) on Dutch campuses as a reflection of a diverse society, the hitherto invisible impact of hospitality on inclusion becomes apparent. Findings. The discussion on the role of FM within disability inclusion is progressing slowly, as research on the topic remains limited. This paper exemplifies the impact of FM and seeks to inspire FM-professionals to adopt hospitality-driven approaches towards disability inclusion. Originality. Researching inclusion from a hospitality perspective offers a new perspective on inclusion and enriches FM, strengthening the importance of the field while actively contributing to positive societal change. Practical Implications. This paper fosters awareness among future facility managers and designers to prioritise and embed inclusion into their practices, giving FM the opportunity to strengthen its field and positively impact society.

KW - inclusie

KW - campus

KW - handicap

KW - hoger onderwijs

KW - gastvrijheid

KW - inclusion

KW - campus

KW - disability

KW - higher education

KW - hospitality

M3 - Paper

SP - 108

EP - 118

Y2 - 1 December 2025 through 3 December 2025

ER -

Disability Inclusion at Dutch Campuses: Responsibilities for Facility Management and Implications for Society

Samenvatting

Conference

Duurzame ontwikkelingsdoelstellingen van de VN

Keywords

Research Focus Areas Hanze University of Applied Sciences

Research Focus Areas Research Centre or Centre of Expertise

Publinova thema's

Toegang tot document

Vingerafdruk

Activiteiten

Disability Inclusion at Dutch Campuses

Hospitality in de gebouwde omgeving en het sociale domein: [gastcollege]

Citeer dit