Comprehensive approach to service interaction handling

Kristofer Kimbler, Carla Capellmann, Hugo Velthuijsen

Onderzoeksoutput: ArticleAcademicpeer review

Samenvatting

To achieve effective and efficient handling of service interactions in an industrial setting, a comprehensive approach is needed. The EURESCOM Project P509, “Handling Service Interactions in the Service Life Cycle”, proposes such an approach providing both technical and organisational solutions to the problem. This novel approach treats interaction handling as a part of service integration rather than service creation. The paper presents the most important elements of the approach: the concept of Interaction Filtering increasing the efficiency of pre-deployment interaction detection; the Service Interaction Handling Process enabling interaction detection on a large scale and providing a framework for interaction solving; new enterprise roles responsible for interaction handling; and a set of off-line and on-line interaction handling mechanisms used by the approach. The evaluation of the mechanisms based on the results of an extensive case study is presented as well.
Originele taal-2English
Pagina's (van-tot)1363-1387
TijdschriftComputer networks and ISDN systems
Volume30
Nummer van het tijdschrift15
DOI's
StatusPublished - sep 1998
Extern gepubliceerdJa

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