Virtual coach: towards personalized mental support

Katharina van Noppen-Kleist (First author), Wico Mulder, Talko Dijkhuis, Marion Dam

Research output: Contribution to conferencePaperAcademic

Abstract

Self-management is widely seen as a viable contribution to sustainable health care as it allows to promote physical and mental well-being. A promising approach to promoting a healthy lifestyle is the deployment of personalized virtual coaches, especially in combination with the latest developments in the fields of Data Science and Artificial Intelligence. This paper presents a framework for a virtual coaching system, as well as a use case in which parts of this framework are applied. The virtual coach in the use case aims to encourage customer contact center employees to protect their mental health. This article outlines one part of the use-case in particular, viz. how to promote employee autonomy and supervisor support by, inter alia, monitoring employees’ levels of emotional exhaustion. Current systems focus on providing users with insight in their health status or behavior, the authors developed the functional architecture for a system that can be implemented for different goals and generates personalized, real-time advice based on the combination of user preferences, motivational success and predicted user behavior.
Original languageEnglish
Number of pages5
Publication statusPublished - 2019
EventThe Eleventh International Conference on eHealth, Telemedicine, and Social Medicine - NOVOTEL Athenes Hotel, Athens, Greece
Duration: 24 Feb 201928 Mar 2019
Conference number: 11
https://www.iaria.org/conferences2019/eTELEMED19.html

Conference

ConferenceThe Eleventh International Conference on eHealth, Telemedicine, and Social Medicine
Abbreviated titleeTELEMED 2019
CountryGreece
CityAthens
Period24/02/1928/03/19
Internet address

Keywords

  • mental health
  • support

Cite this

van Noppen-Kleist, K., Mulder, W., Dijkhuis, T., & Dam, M. (2019). Virtual coach: towards personalized mental support. Paper presented at The Eleventh International Conference on eHealth, Telemedicine, and Social Medicine, Athens, Greece.
van Noppen-Kleist, Katharina ; Mulder, Wico ; Dijkhuis, Talko ; Dam, Marion. / Virtual coach: towards personalized mental support. Paper presented at The Eleventh International Conference on eHealth, Telemedicine, and Social Medicine, Athens, Greece.5 p.
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title = "Virtual coach: towards personalized mental support",
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van Noppen-Kleist, K, Mulder, W, Dijkhuis, T & Dam, M 2019, 'Virtual coach: towards personalized mental support' Paper presented at, Athens, Greece, 24/02/19 - 28/03/19, .

Virtual coach: towards personalized mental support. / van Noppen-Kleist, Katharina (First author); Mulder, Wico ; Dijkhuis, Talko; Dam, Marion.

2019. Paper presented at The Eleventh International Conference on eHealth, Telemedicine, and Social Medicine, Athens, Greece.

Research output: Contribution to conferencePaperAcademic

TY - CONF

T1 - Virtual coach: towards personalized mental support

AU - van Noppen-Kleist, Katharina

AU - Mulder, Wico

AU - Dijkhuis, Talko

AU - Dam, Marion

PY - 2019

Y1 - 2019

N2 - Self-management is widely seen as a viable contribution to sustainable health care as it allows to promote physical and mental well-being. A promising approach to promoting a healthy lifestyle is the deployment of personalized virtual coaches, especially in combination with the latest developments in the fields of Data Science and Artificial Intelligence. This paper presents a framework for a virtual coaching system, as well as a use case in which parts of this framework are applied. The virtual coach in the use case aims to encourage customer contact center employees to protect their mental health. This article outlines one part of the use-case in particular, viz. how to promote employee autonomy and supervisor support by, inter alia, monitoring employees’ levels of emotional exhaustion. Current systems focus on providing users with insight in their health status or behavior, the authors developed the functional architecture for a system that can be implemented for different goals and generates personalized, real-time advice based on the combination of user preferences, motivational success and predicted user behavior.

AB - Self-management is widely seen as a viable contribution to sustainable health care as it allows to promote physical and mental well-being. A promising approach to promoting a healthy lifestyle is the deployment of personalized virtual coaches, especially in combination with the latest developments in the fields of Data Science and Artificial Intelligence. This paper presents a framework for a virtual coaching system, as well as a use case in which parts of this framework are applied. The virtual coach in the use case aims to encourage customer contact center employees to protect their mental health. This article outlines one part of the use-case in particular, viz. how to promote employee autonomy and supervisor support by, inter alia, monitoring employees’ levels of emotional exhaustion. Current systems focus on providing users with insight in their health status or behavior, the authors developed the functional architecture for a system that can be implemented for different goals and generates personalized, real-time advice based on the combination of user preferences, motivational success and predicted user behavior.

KW - geestelijke gezondheid

KW - virtuele coaching

KW - mental health

KW - support

M3 - Paper

ER -

van Noppen-Kleist K, Mulder W, Dijkhuis T, Dam M. Virtual coach: towards personalized mental support. 2019. Paper presented at The Eleventh International Conference on eHealth, Telemedicine, and Social Medicine, Athens, Greece.