Abstract
Traditionally, most cleaning activities take place in the evening or during nighttime.
In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains of Netherlands Railways (NS) to determine how the presence of cleaning staff affects perceptions and satisfaction of train passengers.
In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains of Netherlands Railways (NS) to determine how the presence of cleaning staff affects perceptions and satisfaction of train passengers.
| Original language | English |
|---|---|
| Title of host publication | Research Papers for EUROFM's 16th Research Symposium |
| Subtitle of host publication | EFMC 2017 |
| Editors | Susanne Balslev Nielsen, Per Anker Jensen, Rikke Brinkø |
| Place of Publication | Lyngby |
| Publisher | Polyteknisk Boghandel og Forlag |
| Pages | 213-219 |
| ISBN (Print) | 9788750211129 |
| Publication status | Published - 2017 |
| Event | 25th European Facility Management Conference (EFMC) 2017 - Teatro Goya, Madrid, Spain Duration: 25 Apr 2017 → 28 Apr 2017 Conference number: 25th https://www.eurofm.org/index.php/annual-european-facility-management-conference/efmc-2017 |
Conference
| Conference | 25th European Facility Management Conference (EFMC) 2017 |
|---|---|
| Abbreviated title | EFMC 2017 |
| Country/Territory | Spain |
| City | Madrid |
| Period | 25/04/17 → 28/04/17 |
| Internet address |
Keywords
- facilities management
- public transport
- cleanliness
- day-time cleaning
- rail
- perceptions
- customer satisfaction