Measuring perceived cleanliness in service environments: scale development and validation

Martijn Vos, Mirjam Galetzka, Mark P. Mobach, M. van Hagen, Ad Pruyn

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.
Original languageEnglish
Pages (from-to)11-18
JournalInternational journal of hospitality management
Volume83
DOIs
Publication statusPublished - 2019

Keywords

  • cleanliness
  • train stations
  • perception
  • scaling

Cite this

@article{e374e6a9582245ff8e39078a780acbbf,
title = "Measuring perceived cleanliness in service environments: scale development and validation",
abstract = "This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.",
keywords = "schoonmaak, treinstations, perceptie, schaalmethoden, cleanliness, train stations, perception, scaling",
author = "Martijn Vos and Mirjam Galetzka and Mobach, {Mark P.} and {van Hagen}, M. and Ad Pruyn",
year = "2019",
doi = "https://doi.org/10.1016/j.ijhm.2019.04.005",
language = "English",
volume = "83",
pages = "11--18",
journal = "International journal of hospitality management",
issn = "0278-4319",
publisher = "Elsevier",

}

Measuring perceived cleanliness in service environments : scale development and validation. / Vos, Martijn; Galetzka, Mirjam; Mobach, Mark P.; van Hagen, M.; Pruyn, Ad.

In: International journal of hospitality management, Vol. 83, 2019, p. 11-18.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Measuring perceived cleanliness in service environments

T2 - scale development and validation

AU - Vos, Martijn

AU - Galetzka, Mirjam

AU - Mobach, Mark P.

AU - van Hagen, M.

AU - Pruyn, Ad

PY - 2019

Y1 - 2019

N2 - This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.

AB - This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.

KW - schoonmaak

KW - treinstations

KW - perceptie

KW - schaalmethoden

KW - cleanliness

KW - train stations

KW - perception

KW - scaling

U2 - https://doi.org/10.1016/j.ijhm.2019.04.005

DO - https://doi.org/10.1016/j.ijhm.2019.04.005

M3 - Article

VL - 83

SP - 11

EP - 18

JO - International journal of hospitality management

JF - International journal of hospitality management

SN - 0278-4319

ER -