@article{fc1e67a665d04cdeabe36c9849fb9c2f,
title = "Into the light: effects of the presence of cleaning staff on customer experience",
keywords = "gastvrijheid, schoonmaak, treinreizigers, klanttevredenheid, train operators, cleaning staff, customer satisfaction",
author = "Martijn Vos and Jessica Sauren and Olaf Knoop and Mirjam Galetzka and Mobach, \{Mark P.\} and Ad Pruyn",
year = "2019",
doi = "10.1108/F-10-2017-0105",
language = "English",
volume = "37",
pages = "91--102",
journal = "Facilities",
issn = "0263-2772",
publisher = "Emerald Publishing",
number = "1/2",
}