Into the light: effects of the presence of cleaning staff on customer experience

Martijn Vos, Jessica Sauren, Olaf Knoop, Mirjam Galetzka, Mark P. Mobach, Ad Pruyn

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)91-102
JournalFacilities
Volume37
Issue number1/2
DOIs
Publication statusPublished - 2019

Keywords

  • train operators
  • cleaning staff
  • customer satisfaction

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