High on empathy: clarifying the concept and role of empathy competence in professional communication

Melissa Fuller, Elanor Kamans, Mark van Vuuren, Marca Wolfensberger, M. de Jong

Research output: Contribution to conferencePosterAcademic

Abstract

Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
Original languageEnglish
Publication statusPublished - 2 Nov 2018
EventThe 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA): "Centres and Peripheries: Communication, Research, Translation" - Palazzo dei Congressi, Lugano, Switzerland
Duration: 31 Oct 20183 Nov 2018
Conference number: 7
https://www.ecrea2018lugano.eu/

Conference

ConferenceThe 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA)
Country/TerritorySwitzerland
CityLugano
Period31/10/183/11/18
Internet address

Keywords

  • empathy
  • communication

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