High on empathy: clarifying the concept and role of empathy competence in professional communication

Melissa Fuller, Elanor Kamans, Mark van Vuuren, Marca Wolfensberger, M. de Jong

Research output: Contribution to conferencePosterAcademic

Abstract

Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
Original languageEnglish
Publication statusPublished - 2 Nov 2018
Event7th European Communication Conference (ECC2018): Centres and peripheries: communication, research, translation - Lugano, Lugano, Switzerland
Duration: 31 Oct 20183 Nov 2018
Conference number: 7

Conference

Conference7th European Communication Conference (ECC2018)
CountrySwitzerland
CityLugano
Period31/10/183/11/18

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Keywords

  • empathy
  • communication

Cite this

Fuller, M., Kamans, E., van Vuuren, M., Wolfensberger, M., & de Jong, M. (2018). High on empathy: clarifying the concept and role of empathy competence in professional communication. Poster session presented at 7th European Communication Conference (ECC2018), Lugano, Switzerland.