Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
|Publication status||Published - 2 Nov 2018|
|Event||7th European Communication Conference (ECC2018): Centres and peripheries: communication, research, translation - Lugano, Lugano, Switzerland|
Duration: 31 Oct 2018 → 3 Nov 2018
Conference number: 7
|Conference||7th European Communication Conference (ECC2018)|
|Period||31/10/18 → 3/11/18|
Fuller, M., Kamans, E., van Vuuren, M., Wolfensberger, M., & de Jong, M. (2018). High on empathy: clarifying the concept and role of empathy competence in professional communication. Poster session presented at 7th European Communication Conference (ECC2018), Lugano, Switzerland.