Abstract
Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
Original language | English |
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Publication status | Published - 2 Nov 2018 |
Event | The 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA): "Centres and Peripheries: Communication, Research, Translation" - Palazzo dei Congressi, Lugano, Switzerland Duration: 31 Oct 2018 → 3 Nov 2018 Conference number: 7 https://www.ecrea2018lugano.eu/ |
Conference
Conference | The 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA) |
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Country/Territory | Switzerland |
City | Lugano |
Period | 31/10/18 → 3/11/18 |
Internet address |
Keywords
- empathy
- communication