@misc{c041eb86ae6d42c1bf9b9bb65af63ee2,
title = "FM Research & Benchmarking Institute annual report 2020",
keywords = "facilities management, research, practice, facility management, onderzoek, praktijk",
author = "Graham Tier and John Carrillo and Don Gilpin and Diane Levine and O{\textquoteright}Neill, {William M.} and Colleen Conklin and Erik Jaspers and Mobach, {Mark P.} and Nichalos Rocha",
year = "2020",
language = "English",
publisher = "International Facility Management Association (IFMA)",
address = "United Kingdom",
type = "Other",
}