@misc{c170120f6c5d47f2868863244c324ce3,
title = "FM Research & Benchmarking Institute annual report 2019",
keywords = "facility management, research, practice, global, facility management, onderzoek",
author = "O{\textquoteright}Neill, {William M.} and Colleen Conklin and Mobach, {Mark P.} and Graham Tier and Don Gilpin and Diane Levine and Erik Jaspers and Nichalos Rocha",
year = "2019",
language = "English",
publisher = "International Facility Management Association (IFMA)",
address = "United Kingdom",
type = "Other",
}