Competent health and social care professionals working with older people

Bea Dijkman, Celia Soares

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional


Over the last two decades, much work has been done for developing person-centred approaches in social and health services in order to deliver better treatment and care for older people. Communication is pivotal in person-centred care and services. Communication skills are necessary to understand the needs and wishes of the older people and their families and be able to decide for the best person-centred care. Competences of the communicator role are maintaining relationships and effective communication, empowerment and coaching.
Original languageEnglish
Title of host publicationOlder people: improving health and social care
Subtitle of host publicationfocus on the European Core Competences Framework
EditorsBea Dijkman, Petrie Roodbol, Irma Mikkonen
PublisherSpringer Nature
Number of pages9
ISBN (Electronic)ISBN 978-3-319-97610-5
ISBN (Print)ISBN 978-3-319-97609-9
Publication statusPublished - 1 Jan 2019


  • competences
  • older people
  • health and social care professionals


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