Become an Outperformer! – Measurement of added value

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A Dutch healthcare organisation modernizes its real estate portfolio to meet today’s requirements and acquired an office building for conversion into a nursing home for elderly with dementia. The purpose of the research has been to study the design principles for elderly with dementia, for innovative and smart application in work processes and the acquired building.

Methods – Using multiple-method qualitative research design, bachelor thesis students of a university of applied sciences explored the reconstruction of the acquired building and related healthcare processes.

Results – Application of design principles for the elderly with dementia were studied, among which were interior design, catering process, and connection with the neighbourhood. Feasible interior ideas were elaborated, intentions for change in the catering process were confirmed by stakeholders, and an action plan for neighbourhood connections was delivered. Elements are being used for a final design. Implementation has to be checked with close scrutiny.

Originality – The application of design principles for elderly with dementia (design, favourable state, beautiful moments) together with changes in work processes of health care employees aiming at patient-centred care is a new combination.

Practical or social implications – When a healthcare organisation chooses a new care concept, not only the surroundings change. Also, the processes around people and the way we take care of them change. In many ways a new concept can only succeed when the employees and the way they work change as well.
Original languageEnglish
Title of host publicationResearch Paper for the 18th EuroFM Research Symposium
EditorsMatthew Tucker
PublisherEuroFM: European Facility Management Network
Number of pages13
ISBN (Electronic)978-94-90694-10-4
ISBN (Print)978-94-90694-10-4
Publication statusPublished - 2019
EventEuropean Facility Management International Conference (EFMIC) 2020, EuroFM Network, 1 October 2020, online conference - Online
Duration: 1 Oct 20201 Oct 2020


ConferenceEuropean Facility Management International Conference (EFMIC) 2020, EuroFM Network, 1 October 2020, online conference
Abbreviated titleEFMIC
Internet address


  • facilities management
  • elderly care


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