A step-by-step plan to manage and measure adding value by FM/CREM

Theo van der Voordt, Per Anker Jensen, Jan Gerard Hoendervanger, Feike Bergsma

Research output: Chapter in Book/Report/Conference proceedingContribution to conference proceedingProfessional

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Abstract

Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes.
Theory: The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement.
Design/methodology/approach: Literature review and a cross-chapter analysis of a forthcoming book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility.
Findings: The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.
Originality/value: Much has been written about adding value by FM and CREM. This paper presents a new Value Adding Management model that opens the black box of input-throughput-output-outcome and which is supported by various management and measurement tools.
Original languageEnglish
Title of host publicationResearch papers for EuroFM's 15th research symposium at EFMC 2016
EditorsSusanne Balslev Nielsen, Per Anker Jensen
Place of PublicationLyngby
PublisherPolyteknisk Boghandel og Forlag
Pages40-50
Publication statusPublished - Jun 2016
Event24th European Facility Management Conference (EFMC) 2016: enhancing people and business - Milan, Italy
Duration: 8 Jun 20169 Jun 2016
Conference number: 24th
http://www.eurofm.org/index.php/annual-european-facility-management-conference/efmc-2016-milan

Conference

Conference24th European Facility Management Conference (EFMC) 2016
Abbreviated titleEFMC 2016
CountryItaly
CityMilan
Period8/06/169/06/16
Internet address

Keywords

  • added value
  • facility management
  • real estate management
  • corporations
  • interventions

Cite this

van der Voordt, T., Jensen, P. A., Hoendervanger, J. G., & Bergsma, F. (2016). A step-by-step plan to manage and measure adding value by FM/CREM. In S. B. Nielsen, & P. A. Jensen (Eds.), Research papers for EuroFM's 15th research symposium at EFMC 2016 (pp. 40-50). Lyngby: Polyteknisk Boghandel og Forlag.
van der Voordt, Theo ; Jensen, Per Anker ; Hoendervanger, Jan Gerard ; Bergsma, Feike. / A step-by-step plan to manage and measure adding value by FM/CREM. Research papers for EuroFM's 15th research symposium at EFMC 2016. editor / Susanne Balslev Nielsen ; Per Anker Jensen. Lyngby : Polyteknisk Boghandel og Forlag, 2016. pp. 40-50
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title = "A step-by-step plan to manage and measure adding value by FM/CREM",
abstract = "Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes.Theory: The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement.Design/methodology/approach: Literature review and a cross-chapter analysis of a forthcoming book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility.Findings: The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.Originality/value: Much has been written about adding value by FM and CREM. This paper presents a new Value Adding Management model that opens the black box of input-throughput-output-outcome and which is supported by various management and measurement tools.",
keywords = "added value, facility management, real estate management, corporations, interventions, facility management, vastgoedmanagement",
author = "{van der Voordt}, Theo and Jensen, {Per Anker} and Hoendervanger, {Jan Gerard} and Feike Bergsma",
year = "2016",
month = "6",
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van der Voordt, T, Jensen, PA, Hoendervanger, JG & Bergsma, F 2016, A step-by-step plan to manage and measure adding value by FM/CREM. in SB Nielsen & PA Jensen (eds), Research papers for EuroFM's 15th research symposium at EFMC 2016. Polyteknisk Boghandel og Forlag, Lyngby, pp. 40-50, 24th European Facility Management Conference (EFMC) 2016, Milan, Italy, 8/06/16.

A step-by-step plan to manage and measure adding value by FM/CREM. / van der Voordt, Theo; Jensen, Per Anker; Hoendervanger, Jan Gerard; Bergsma, Feike.

Research papers for EuroFM's 15th research symposium at EFMC 2016. ed. / Susanne Balslev Nielsen; Per Anker Jensen. Lyngby : Polyteknisk Boghandel og Forlag, 2016. p. 40-50.

Research output: Chapter in Book/Report/Conference proceedingContribution to conference proceedingProfessional

TY - GEN

T1 - A step-by-step plan to manage and measure adding value by FM/CREM

AU - van der Voordt, Theo

AU - Jensen, Per Anker

AU - Hoendervanger, Jan Gerard

AU - Bergsma, Feike

PY - 2016/6

Y1 - 2016/6

N2 - Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes.Theory: The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement.Design/methodology/approach: Literature review and a cross-chapter analysis of a forthcoming book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility.Findings: The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.Originality/value: Much has been written about adding value by FM and CREM. This paper presents a new Value Adding Management model that opens the black box of input-throughput-output-outcome and which is supported by various management and measurement tools.

AB - Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes.Theory: The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement.Design/methodology/approach: Literature review and a cross-chapter analysis of a forthcoming book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility.Findings: The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.Originality/value: Much has been written about adding value by FM and CREM. This paper presents a new Value Adding Management model that opens the black box of input-throughput-output-outcome and which is supported by various management and measurement tools.

KW - added value

KW - facility management

KW - real estate management

KW - corporations

KW - interventions

KW - facility management

KW - vastgoedmanagement

M3 - Contribution to conference proceeding

SP - 40

EP - 50

BT - Research papers for EuroFM's 15th research symposium at EFMC 2016

A2 - Nielsen, Susanne Balslev

A2 - Jensen, Per Anker

PB - Polyteknisk Boghandel og Forlag

CY - Lyngby

ER -

van der Voordt T, Jensen PA, Hoendervanger JG, Bergsma F. A step-by-step plan to manage and measure adding value by FM/CREM. In Nielsen SB, Jensen PA, editors, Research papers for EuroFM's 15th research symposium at EFMC 2016. Lyngby: Polyteknisk Boghandel og Forlag. 2016. p. 40-50