Research output per year
Research output per year
- 16 results
Search results
-
2024
De privacy paradox: de ultieme uitdaging voor marketeers en CX-professionals
Pol, H., 29 Feb 2024, 1 p. online : Frankwatching.Research output: Other contribution › Blogs and web publications › Professional
Open Access -
De transparantie paradox: hoe transparant wil je zijn in de relatie met je klant?
Pol, H., 16 Apr 2024, 1 p. Frankwatching.Research output: Other contribution › Blogs and web publications › Professional
Open Access -
IMPROVING USER'S CONFIDENCE TO ACT WHEN USING ADVICE ALGORITHMS THROUGH INTERACTIVE USE OF COUNTERFACTUALS
Pol, H., van Grondelle, J., van Steenbergen, M., Smits, A., Stalenhoef, M., van Turnhout, K. & Timmerman, T., 9 Jun 2024, p. 227-242. 15 p.Research output: Contribution to conference › Paper › Academic
Open AccessFile25 Downloads (Pure) -
Relatietherapie voor klantliefhebbers: Werken aan een duurzame en betekenisvolle relatie met je klanten
Pol, H., 9 Oct 2024, Van Duuren Management. 192 p.Research output: Book/Report › Book › Popular
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Uitdaging voor CX professionals: de Privacy Paradox
Pol, H., 29 Mar 2024, 5 p. BBP Media.Research output: Other contribution › Blogs and web publications › Professional
Open Access -
2023
Brand orientation as a marketing perspective for primary healthcare organizations
Pol, H., van der Herberg, E., Barten, D-J., Tielen, J. & van der Veen, G., 21 Aug 2023, In: International Journal of Healthcare Management. 13 p.Research output: Contribution to journal › Article › Academic › peer-review
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THE ANATOMY OF A PERSONAL SERVICE: THE EIGHT DIMENSIONS OF 'PERSONAL'
van Grondelle, J., van Steenbergen, M., Smits, A., Timmerman, T., van Turnhout, K. & Pol, H., 1 Jun 2023, p. 1-13. 13 p.Research output: Contribution to conference › Paper › Academic
Open AccessFile9 Downloads (Pure) -
2021
A Research Pathway Model for evaluating the implementation of practice-based research: The case of self-management health innovations
Pol, H., van Beest, W., van der Veen, G., Boon, W., Andriessen, D. & Moors, E., 13 Nov 2021, In: Research Evaluation. 31, 1, p. 1-25 25 p.Research output: Contribution to journal › Article › Academic › peer-review
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Customer Journey: from practice to theory
Pol, H., Harris, P. & van der Veen, G., 1 Apr 2021, The Routledge Companion to Strategic Marketing. Routledge, p. 422-448 27 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
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2020
Successful implementation of self-management health innovations
Pol, H., van Beest, W., van der Veen, G., Boon, W., Andriessen, D. & Moors, E., 1 Jul 2020, In: Journal of Public Health. 30, 3, p. 721–735 14 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Pol, H., Galetzka, M. & Pruyn, A., Nov 2020, In: International Journal of Business Marketing and Management. 5, 11, p. 93-102 10 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
2019
De Reis door het Rijk van Koning Klant. Ontdek het Geheim van Excellente Klantbeleving
Pol, H., 28 Mar 2019, Institute for Service Leadership. 234 p.Research output: Book/Report › Book › Professional
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2017
Mastering Meaningful Customer Connections
Pol, H., 17 Jul 2017, Utrecht: Institute for Service Leadership. 201 p.Research output: Ph.D. Thesis › PhD Research external, graduation external
Open Access -
2010
Service Leadership: Dienen door verbinden, leiden door excelleren
Pol, H., 1 Jun 2010, Boom. 112 p.Research output: Book/Report › Book › Professional
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2009
Het Rijk van Koning Klant: Van klantenwerving naar klantenbinding.
Pol, H., 1 Dec 2009, Boom Lemma. 154 p.Research output: Book/Report › Book › Professional
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1998
Effectief Klachtenmanagement: als instrument voor verbetering van kwaliteit en klantgerichtheid
Pol, H., 1 Dec 1998, Kluwer. 200 p.Research output: Book/Report › Book › Professional