Keyphrases
Customer Relationship
98%
Customer Experience
89%
Personalization
65%
Relational Model
59%
Academic Literature
55%
Customer Journey
49%
Brand Orientation
49%
Primary Care Organization
49%
Personal Touch
49%
Customer Contact
49%
Relationship Experiences
49%
Personal Approach
49%
Successful Implementation
49%
Health Innovation
49%
Interactive Use
49%
User Confidence
49%
Self-management
49%
Digital Services
49%
Service Provider Perspectives
49%
Individual Expectations
49%
Personal Services
49%
Individual Experience
49%
Personal Experience
49%
Citizen Experience
49%
Marketing Perspective
49%
Public Sector Organizations
49%
Public Organizations
49%
Physical Therapy
39%
Service Journey
34%
Scenario Approach
29%
Interactivity
24%
Explainable AI
24%
Algorithm Acceptance
24%
Prototype Experiment
24%
Change-oriented
24%
Value Sensitive Design
24%
Value-based
24%
Structured Interview
24%
Action-oriented
24%
Design Approach
24%
Design Science Research
24%
Web-based
24%
Design Principles
24%
Relationship Norms
19%
Communication Studies
19%
Customer Communication
19%
Forms of Communication
19%
Healthcare Professionals
19%
Product-service
19%
Business Practices
18%
Computer Science
Customer Experience
100%
Relational Database
59%
Customer Relationship
49%
Business Practice
49%
Explainable Artificial Intelligence
49%
Input Parameter
49%
Digital Service
49%
Public Organization
49%
Robot
49%
Citizen Experience
49%
Academic Literature
49%
Digitalization
49%
Semistructured Interview
49%
Multiple Channel
16%
Customer Interaction
16%
Service Management
16%
Future Direction
16%
Personal Communication
9%
Term Relationship
9%
Success Factor
9%
Customer Satisfaction
9%
Social Sciences
Service Provider
98%
Self-Management
49%
Emotions
49%
Communication Studies
49%
Services Management
49%
Priming
49%
Personal Service
49%
Public Sector Organization
49%
Focus Group
49%
Digitalization
49%
Market Orientation
49%
Nutrition Policy
49%
Research Project
24%
Human Relation
24%
Communication Channel
24%
Supplier Relationship
24%
Case Study
12%
Organizational Change
6%
Business Model
6%