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Personal profile

Research interests

I'm a PhD student working at the University Medical Center of Groningen and Hanze University of Applied Sciences and I expect to finish my PhD in 2017. My research focus on 'Hospitality in Hospitals' and emphasizes on the influence of the built environment on human behavior related to satisfaction and human well-being.

Patients often experience uncertainty and anxiety in hospital settings and therefore I find it important to focus on the patients experience. I'm interested in how the built environments can contribute to human well-being during these stressful periods of life. How can we design a hospital that makes a hospital visit more pleasant and consequently improves the well-being of patients? We are getting answers on this question by questionnaires, observing and interviewing patients. But more importantly, by doing pre- and post-measurements we are able to test whether interventions actually influence patients satisfaction and well-being. Due to this research we are creating a bridge between research and design and are able to create the best hospital environments – Evidence Based Design.

External positions

PhD Student, University of Groningen, University Medical Center Groningen, Rehabilitation Center Beatrixoord

1 May 201330 Apr 2017


  • BF Psychology
  • Q Science (General)
  • NA Architecture
  • RT Nursing
  • H Social Sciences (General)

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Students Engineering & Materials Science
Uncertainty Engineering & Materials Science

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2011 2019

The effect of a non-talking rule on the sound level and perception of patients in an outpatient infusion center

Zijlstra, E., Hagedoorn, M., Krijnen, W., van der Schans, C. & Mobach, M. P., 2019, In : PLOS one. 14, 2

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

De invloed van gebouwde omgeving op de mens

Brouwers, M., Mobach, M. P., Zijlstra, E., van Dellen, S. & Hoendervanger, J. G., 2017, Hanze University of Applied Sciences.

Research output: Other contributionOther research output

Motion nature projection reduces patient's psycho-physiological anxiety during CT imaging.

Zijlstra, E., Hagedoorn, M., Krijnen, W., van der Schans, C. & Mobach, M. P., 2017, In : Journal of environmental psychology. 53, p. 168-176

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Hoe ervaar je je omgeving als je ouder bent? Probeer het verouderingspak

Zijlstra, E., Hobbelen, H. & van der Schans, C., 6 Jun 2015. 1 p.

Research output: Contribution to conferencePosterOther research output

The influence of facility layout on operations explored

Zijlstra, E. & Mobach, M., 2011, In : Journal of facilities management. 9, 2, p. 127-144

Research output: Contribution to journalArticleAcademicpeer-review

Activities 2013 2017

Qualitative Research in a hospital setting

Stefan Lechner (Speaker), Emma Zijlstra (Speaker)
9 Feb 2017

Activity: Talk or presentationOral presentation

International Conference 'Building the Future of Health'

Emma Zijlstra (Speaker)
1 Jun 2016

Activity: Participating in or organising an eventParticipation in conference

Facility Management (Organisational unit)

Sjoukje van Dellen (Member), Mark P. Mobach (Chair), Emma Zijlstra (Member), Stefan Lechner (Member), Johan Offringa (Member), Marjette Slijkhuis (Member), Berit Ann Roos (Member), Henk Willem Brink (Member), Jan Gerard Hoendervanger (Member), Timothy Broesamle (Member), Ria M.G. Martens (Member), Martijn Vos (Member), Karin Menninga (Member), R. Pals (Member), Willem Fust (Member), Frans Joosstens (Member), Rachel Kuijlenburg (Member)
2016 → …

Activity: MembershipMembership of network

Health Space Design dag

Emma Zijlstra (Speaker)
23 Jun 2015

Activity: Participating in or organising an eventParticipation in conference

Environment & behavior (Journal)

Emma Zijlstra (Peer reviewer)
Nov 2015Dec 2015

Activity: Publication peer-review and editorial workPublication peer-review